Privacy Policy

This Privacy Policy outlines how SupplementBro.com ("we," "our," or "the Site") collects, uses, and shares your personal information when you visit or make a purchase from our website.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and information needed to process your purchases. If you reach out for customer support, we may also collect additional details. "Personal Information" refers to any information that uniquely identifies you. Below is a breakdown of the types of information we collect and why:

Device Information

Examples: Browser version, IP address, time zone, cookie information, and data on the products you view or search for.
Purpose: To ensure the Site loads correctly and to analyze Site usage to optimize performance.
Source: Automatically collected using cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with Shopify, Google Ads, and Microsoft Ads for processing and analytics purposes.

Order Information

Examples: Name, billing/shipping address, payment details (including credit card info), email address, and phone number.
Purpose: To fulfill your order, process payment, arrange shipping, and provide order confirmations.
Source: Directly collected from you.
Disclosure: Shared with our payment processor Shopify.

Customer Support Information

Examples: Email address.
Purpose: To provide you with customer support.
Source: Collected directly from you.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal data, please contact us at the email address below to request its deletion.

Sharing Personal Information

We share your personal information with service providers to help provide our services and fulfill contracts with you. For example:

We use Shopify to power our store. More details on Shopify’s use of personal data can be found here: Shopify Privacy Policy.
We may also share your personal data to comply with legal requests, such as subpoenas or court orders.

Behavioral Advertising

We use your personal information for targeted ads or marketing communications we believe may interest you. For example:

We use Google Analytics to understand how customers interact with our Site. You can opt out of Google Analytics here and learn more about Google’s privacy policy here.
We use Microsoft Clarity to gain insights into how customers interact with the Site.

To learn more about targeted advertising, you can visit the Network Advertising Initiative’s educational page here.

To opt out of targeted advertising:

Additionally, you can visit the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

Using Personal Information

We use your personal information to provide our services, including offering products for sale, processing payments, shipping your order, and keeping you updated on new products and offers.

Retention

When you place an order, we will retain your personal information for our records unless and until you request that we delete this information.

Automatic Decision-Making

If you reside in the European Economic Area (EEA), you have the right to object to processing based solely on automated decision-making that significantly affects you. We do not engage in fully automated decision-making that legally impacts you.

Shopify uses limited automated decision-making to prevent fraud, including:

Temporary denylist of IP addresses associated with repeated failed transactions.
Temporary denylist of credit cards linked to denylisted IP addresses.

Your Rights

GDPR (European Users) If you are a resident of the EEA, you have the right to access, port, correct, update, or delete your personal information. To exercise these rights, please contact us at support@SupplementBro.com.

Your information will initially be processed in Ireland before being transferred outside Europe for further processing. For more details on data transfer compliance with GDPR, see Shopify's GDPR Whitepaper: Shopify GDPR.

CCPA (California Users) If you are a resident of California, you have the right to request access to, or deletion of, your personal information. You can also designate an authorized agent to submit requests on your behalf. To exercise these rights, contact us at support@SupplementBro.com.

Cookies

We use cookies to enhance your experience on our Site by remembering preferences and tracking interactions. Below are examples of the cookies we use:

Necessary for Site Functionality

_secure_session_id: For secure navigation.
cart: To keep track of shopping cart contents.

Analytics and Reporting

_shopify_s, _shopify_y: Shopify analytics.
_landing_page: Tracks landing pages.

Cookies remain on your device until they expire or are deleted. Most browsers allow you to control cookie preferences through settings.

Blocking cookies may affect the functionality of the Site. For more information, visit All About Cookies.

Do Not Track

We do not alter our data collection practices when a "Do Not Track" signal is detected due to a lack of consistent industry standards.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons.

Contact

If you have questions about our privacy practices or want to make a complaint, please contact us by email at support@SupplementBro.com or by mail at:

17350 State Highway 249, STE 220 #13075, Houston, Texas 77064, United States

Last updated: 4.17.2023

If you’re unsatisfied with our response, you have the right to contact your local data protection authority or our supervisory authority at support@SupplementBro.com.